Turn more cosmetic enquiries into consultations.
Specialist enquiry handling, delivered in your practice's name.
Generating an enquiry is only the beginning. What happens next determines whether a patient takes the next step.
Central Bookings manages your pre-consultation sales process, from the first call through to booking, confirmation and follow-up. Our specialist agents bring extensive cosmetic dental experience, helping patients understand the next step and arrive at their consultation informed, excited and ready to explore their options.
We work with all types of dental practice, connecting your enquiry sources with a structured booking process built around your setup.
A first call target of under one minute
Interest is strongest when a patient first gets in touch. Our speed-to-lead team aims to make the first call attempt in under one minute during our 8am–8pm working hours, giving every fresh enquiry a prompt response.
More than a name in the diary
Our cosmetic booking framework uses more than ten structured questions to understand the patient's goals, assess eligibility for the consultation and build value, excitement and intent.
Our agents provide no clinical advice. Their role is to help patients take an informed next step towards a consultation, where the clinical team can assess suitability and discuss treatment.
Follow-up that keeps opportunities moving
Not every patient answers the first call or books straight away. We manage follow-up across the pre-consultation journey, giving enquiries a consistent process and patients another opportunity to move forward.
Built around your practice
We handle the setup around your existing systems. Bookings go directly into your diary where supported, or through a shared system for your staff to transfer.
Your team has full visibility of enquiry progress, call handling and bookings, with clear patient handovers.
The full journey to the chair.
- Choose support for specific stages or let our team manage the complete pre-consultation process
- Fresh enquiries: prompt first call attempts and structured booking conversations
- Ongoing follow-up: continued contact with patients who have not yet booked
- Appointment confirmation: calls 48 hours before the consultation to confirm attendance and reinforce what to expect
- Missed appointments: contact and support to arrange another consultation
- Lead reactivation: renewed conversations with older enquiries, agreed around your practice's priorities
- To discuss your practice's needs and pricing, speak with our team